Privacy Policy

    At HTC Group we care about the privacy of our visitors and we are committed to protecting your privacy and data at all times.

    HTC Group Ltd gathers and processes data in accordance with the Data Protection Act 1998 and the General Data Protection Regulation – Regulation (EU) 2016/679.

    This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

    For the purpose of the Data Protection Act 1998 (‘the Act’), the data controller is HTC Group Ltd. Registered office: 6 Richmond House Heath Road, Hale, Altrincham, Cheshire, England, WA14 2XP, and trading address: 6 Station Rd, WD171EQ, Watford, Hertfordshire, United Kingdom. Company No. 01742433

    Information you share with us

    All information sent to HTC Group is stored securely according to GDPR and reasonable security measures are taken to prevent your data being accessed by unauthorised individuals. All data collected via our enquiry form will be used for the primary purpose of responding to a request for information. Your details will never be shared with a third party without your consent.

    We may collect and process the following data about you:

    • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, for analytical purposes and improvement of your online user experience.
    • Information that you provide by filling in forms on our websites. This includes information provided at the time subscribing to our service(s) or requesting further information, services or content and includes personal data such as: Email address, phone number, company name and your full name.
    • Information provided by reputable third party data sources.
    • If you contact us, we may keep a record of that correspondence, including any information provided or required to resolve your enquiry or issue.
    • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

    Storage of personal data

    Your data will be stored on our Data Processors’ secure servers. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA working for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    HTC Group has implemented reasonable security measures and suitable physical, electronic and managerial procedures and safeguards to protect information from loss, misuse and unauthorised access, disclosure, alteration or destruction.

    Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data when transmitted to our site; any transmission is at your own risk.

    Uses made of the information

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping
    • To provide you with information, products or services that you request from us or which we feel may interest you.
    • To carry out our obligations arising from any contracts entered into between you and us.
    • To notify you about changes to our service.

    We process all personal data lawfully, fairly and in a transparent manner. We only process the stored data to the extent that is necessary for our legitimate business interests.

    We are committed to responsible email sending practices, and only send email to individuals whose data has been lawfully and fairly obtained. Should you believe you are receiving email from us contra to the requirements of best practice and/or law, please use the unsubscribe functionality contained in all of our commercial marketing communication. Alternatively, please contact us directly on, so that we may investigate and help deliver your data protection rights.

    Data Retention

    We only retain the personal data for as long as the company’s account is active or otherwise for a limited period of time, as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with legal obligations, resolve disputes and enforce agreements as follows. Billing information is retained for a period of 7 years in accordance with accounting and taxation laws.

    Use of Cookies

    A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server’s site. Cookies may be used, with your consent, on the HTC Group Ltd website. We use cookies in order to collect information that helps us improve your user experience. The cookies we use are not used to identify you personally and we will not sell your information to any third parties. You may refuse to accept cookies by disabling them in your browser’s settings, however this may prevent you from taking full advantage of the website. By continuing to use our website without disabling the cookies, you agree to our cookie policy.

    We use cookies to do the following:

    • See which of our pages you visit for analytical purposes
    • Enable retargeting adverts
    • Allow you to share our pages through social networks such as Facebook

    Links to other sites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.‍

    Your rights

    You have the right to ask us what information we are storing about you, as well as to ask to be forgotten (have your data erased) or change your preferences as to the scope of allowed data processing. Any requests to do so should be sent to We will comply with all requests within 1 month.

    If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

    If you feel we have failed to satisfy your rights for data protection you are entitled to report your complaint to Information Commissioner’s Office, the UK’s independent authority responsible for individual’s data privacy, by using their official website or calling: 0303 123 1113.

    Our disclosure of your information

    We do not sell or rent any personally identifiable information about you to any third party.

    We may be legally obligated to hand over your data to public authorities. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property rights infringements, or other activity that is illegal or may expose us to legal liability.

    Legal Disclaimer

    Whilst HTC Group Ltd uses reasonable care in compiling and presenting the information found on this web site, it is provided purely for information and you should seek further guidance and make independent enquiries before relying upon it. The information included in this website has been compiled from a variety of sources and is subject to change without notice. HTC Group Ltd makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, adequacy, suitability or operation of this website, or of the information it contains nor makes any such warranty in respect of any information carried on any website operated by a third party which may be accessed from this website. HTC Group Ltd assumes no responsibility for information contained in this site and disclaims all liability arising from negligence or otherwise in respect of such information. This web site was created in England. Any interpretation of its content, claims or disputes (of whatever nature and not limited to contractual issues) shall be subject to the exclusive jurisdiction of the English Courts under English law.


    All information incorporated within this web site is copyright of HTC Group Ltd 2018. All copyright is the property of HTC Group Ltd, any unauthorised reproduction is prohibited.

    Changes to this privacy policy

    This privacy policy may be changed by HTC Group Ltd at any time. If we change our privacy policy in the future, we will set out those changes here, so that you will always know what personal information we gather, the purposes we might use it for and to whom we might disclose it. If at any time, there are questions or concerns about HTC Group Ltd. online privacy statement, please feel free to contact us.

    By continuing to use our website and freely submitting your data to us, you agree to our privacy policy.

    Date when this policy was last updated: 30 April 2018.